The Wi-Fi in the room and throughout the resort was relatively fast, and the coverage was almost everywhere. The characters did a little dance for the crowd and then made the rounds from table to table taking photos. 22K likes. And you have to make reservations to most of them .... the room service is horrible for sure . There was a wall-mounted flat-screen TV with standard channels (including Nickelodeon), mostly in Spanish. Imagine the horror of somebody escaping on their honeymoon to Sensatori only to learn that it shared all the restaurants and most of the pools with the kid-heavy Nickelodeon resort. My daughter, who was still scared of characters, didn’t attend, but my nieces loved every minute of it. On our second night, the air conditioning stopped working as we left for dinner. While reading my book in relative silence, a heavy downpour came. This was no James Beard Award-winning chef. The resort had everything we wanted. Little did I realize that holding on to that letter would be essential. In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Overall we had a good time when we lowered our expectations. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, so we are very happy knowing that you thoroughly enjoyed the time spent with us at Nickelodeon Resort Punta Cana. But we ended up sticking with the free house wines, liquors and beers. But I won’t lament when our daughter ages out of our family’s Nickelodeon resort phase. (Yes, there are a few such horror stories on TripAdvisor.). Taxes and fees that are shown are estimates only. The bedroom was comfortable, and everything was in order, Dear irlianyscaridad , On behalf of us all, staff and Management, at Nickelodeon Resort Punta Cana we would like to thank you for taking the time to share your experiences relating to your recent stay with us. The pools were nice, the waterpark amazing and the beach disappointing. For more time with the characters, we went to the character breakfast one morning for an additional $35 for adults and $27 for kids. They just weren’t prompt. We were accommodated at another slot, but were rushed into the treatment rooms with no time to relax. Kids had to be at least 4 to be dropped off. Many families with young kids were out eating dinner at 6pm, and I assumed that their kids, like ours, were sound asleep by 9, so this was a hard service decision to explain. Each night, there was entertainment for kids near all the restaurants, including a small circus one evening and outdoor children’s movies another night. Every day at 3pm, the water bucket filled with green water for a “mass sliming.” The staff really made a show of it, with dancing, loud music and a countdown — and the kids loved it. My husband and I had a terrific time and so did the kids (4&7). It gave the resort a community feeling, and the drinks were among the best-mixed of the entire stay. The vibe was very family oriented and we didn’t feel judged when our kids were being age appropriately crazy. Golf-cart shuttles came frequently, making the trip from the lazy river to the beach pretty easy. Please organize yourselves properly to welcome guest that paid a pretty penny to come to your hotel! Again, don't sell me this BS of "peace of mind" when you don't even try before we arrive for the first time. Plus, there were lots of slime-themed items. In fact, the kids’ staff were some of the friendliest people we met throughout the trip. Our glamorous and spacious Swank Suites, the one-of-a-kind Pineapple Villa, and a wide variety of upscale accommodations all feature playful décor that brings out the inner kid – or the actual kid – in every guest. JUST NO. We’d made our reservations in advance through our travel agent, but they were nowhere to be found when we arrived. Top room amenities include a minibar, air conditioning, and a flat screen TV. The front desk insisted that our balcony door was open. Kind regards Hotel Management, We had a great time here on a multiple family trip. We just got back from an unforgettable week at the Nickelodeon resort. I found this baffling. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review. The tub was too deep for any normal-sized parent to reach in and comfortably bathe his or her child. Slime-tastic fun for the whole family!. My in-laws booked through their travel agent and got us a package where the kids stayed for free. Fast-forward 44 minutes, and there was a knock on my door. Nickelodeon Hotels & Resorts Punta Cana Features, Carretera Uvero Alto, Parcela No. Then there were the sinks, trendy his-and-her sinks with generous counter space. But by the time it got to my table, the chocolate had cooled, and effect was less volcanic eruption and more lump of cold rock. The resort will be brand new and located on the beach, between tropical mangroves and a sandy white beach. Holiday Inn Resort Orlando Suites - Waterpark Reviews 3.5 out of 5.0. Coming to Mexico in 2021, Nickelodeon Hotels & Resorts Riviera Maya is an amazing beachfront escape for the entire family. But sure enough, the day the photographer showed up, the security guards at the front gate wouldn’t let him in, having no record of the most recent conversation. It is great to know every detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine and themed restaurant; we do our best to ensure all our guests are treated to a carefully crafted culinary experience. At the heart of the reosrt is Nickelodeon Place, including the Aqua Nick Water Park, Character Central, and Just Kiddin Kids Club. But the chef was trying too hard. The resort is one half of a dual Karisma property: the other half is the Azul Punta Cana. It was a great experience, but given the high price we paid, there were just too many little things that annoyed me. The staff members were some of the friendliest folks I’ve ever encountered at a large resort. Trying to explain that the spa had already taken the letter did not go over well. We had a great time, the resort was not busy when we arrived as they were opening up after the pandemic but picked up over New Years. Overall an excellent, Dear C2677PTchrisg, Thank you for your review and kinds words, we appreciate the time taken to share your experiences. Then there was the nightly turndown service, which happened around 9pm, way too late for a family with small children. For a weeklong trip with my family, that was good for my sanity. Someone tracked down a manager, who finally let the photographer let in, but it ate into our photo session and the children’s patience. While the two properties share the restaurant and shopping village, beach and infinity pool, only guests of Nickelodeon can … We will NOT return and will certainly let everyone we know know not to visit this hotel with small childrne. Either $5 or 5% of the amount of each transfer, whichever is greater. After some arguing, we got the fee waived. Our friendly staff is waiting to indulge your every whim and will make sure your stay is filled with happy surprises. You cannot tell me you are a luxury resort and harass me while I'm TRYING TO REST to sell me your dumb membership! Everything was great , except the bummer is that half of the restaurants are open on and off . For instance, the shrimp cocktail was served in foam with spheres of cocktail sauce that didn’t quite break the right way. The good : 1) Sky (one of the hostess) was really the star of our trip. They wistle at you and try to sell you things while you try to relax with your family. The only establishment with a dress code required an extra $25 fee per person and then had wine flights starting at an extra $35. The pullout sofa did the trick for our daughter but was far from the most comfortable one I’ve had in a hotel room. 2) The beach is NOT private. This is stuff I understand from cheap places I've been in the past. View our latest valuations here. (As we had toddlers, we got a second-floor room instead, for safety reasons.). The breakfast tray was brought out to my balcony. And none of the restaurants offered us crayons or placemat activities except for the character breakfast. Nickelodeon Hotels & Resorts Punta Cana is nestled on a little-known beach called Uvero Alto, a long stretch of golden sand not far from Punta Cana International Airport. I would hardly call it gourmet, but my order was correct and warm. As we pulled up to the resort, I noticed two separate check-in buildings. The balconies had a glass railing and big, comfy chairs. Are any cleaning services offered at Nickelodeon Hotels & Resorts Punta Cana? Everyone else in that hotel should be re-trained. I do not think for the price this resort is worth it. So don’t act like one. Yes, guests have access to meeting rooms and a banquet room during their stay. The colors in the resort are beautiful the “decor”. It is with great regret to hear about the inconsistencies with the level of service you encountered. Terms apply to the offers listed on this page. During our weeklong stay, many things surpassed expectations, but a constant drip of service hiccups kept me from loving the hotel. Carlos at the towel stand was great and loved pointing me to the dirty towels each time I needed a fresh one. While not entirely true, it does reflect how our priorities have shifted. Nickelodeon Hotels & Resorts is the first resort of its kind in the Caribbean - and the world - this five-star vacation destination brings the spirit of infinite play to every minute of the day. The resort didn’t feel overly geared to kids unless you went looking for it. I loved it. An official photographer was on hand to take — and sell — photos. ALL RIGHTS RESERVED. Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. They already had my credit card info, so this added measure just felt cheap to me. Our Flat Suite, and that of my sister-in-law’s family, each came to $5,460 for the seven-night stay. Conveniently located restaurants include Flavor Market, Vespa, and Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana. The first Nickelodeon resort in Mexico has a new opening date. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. We now value a suite with a wall and a door that gives us privacy when our daughter falls asleep at 8pm. But the staff also happily volunteered to snap family photos with your own phone, endearing them to probably every parent at the resort. Hot, dark chocolate was supposed to be poured over it to split open the sphere. The resort was spread out, with the beach, pool bar and a few restaurants at one end and the main restaurants, spa, shop and a kind of town square at the other end. For dessert, I had a sphere of white chocolate with a passion fruit parfait in the middle. The staff speaks multiple languages, including English and Spanish. Though I didn’t ask what card my in-laws used to book the stay, a good bet when booking this sort of trip would be a card that earns a bonus on travel. (They made an exception for our daughter, who was just a few weeks shy of her fourth birthday.). A second Nickelodeon resort is opening in the Caribbean region. And all of it was in a shallow pool that didn’t require floaties. We may receive compensation when you click on links to those products. ... Cancún, Quintana Roo, Mexico 77710. There were lots of little things that left me feeling let down as a parent, though. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. She is a GEM! Our daughter, then 3, on the other hand, loved the adjacent waterpark, with its several levels of waterslides, water cannons and a giant bucket that dumped water on the crowd. Tired after traveling with a small child we arrive and we are told to "go sit on that sofa" no instructions, no welcoming, no customer service. For adults, there were performances, bands and dancers. While we were out at dinner, somebody came and checked it out and installed a new thermostat by the time we returned. We’d already chartered a van for our party of nine for the 30-minute drive from Punta Cana Airport (PUJ), and it looked like everyone else who’d landed had a similar idea, most of them apparently on package trips that included ground transportation. They were never full but weren’t private, either. There were plenty of food options, but the focus was clearly on volume, not quality. (You can, by the way, ask to have your treatments in outdoor huts just past the wet area.). Do we really need an air-filled baguette with cream-cheese foam? Two nights later, the air broke again, requiring another trip from the resort’s maintenance staff. Both were loaded with sugar, with the slime winning the taste test. But otherwise, everything was in good shape. Well duh! Our guests praise the helpful staff and the clean rooms in our reviews. For those of you anxiously awaiting the opening of the new Nickelodeon resort in the Riviera Maya, you will have to wait quite a bit longer. They need to make money somehow but for 1K a night I expect to be left alone when I'm sleeping or walking around with my family. The bad. 4) The check in process was awful. 2) The only reason our toddler had a good time was because the hotel was nearly empty. They didn’t care to help people of Hispanic descent at all. Book Nickelodeon Hotels & Resorts Punta Cana, Uvero Alto on Tripadvisor: See 2,946 traveller reviews, 4,197 candid photos, and great deals for Nickelodeon Hotels & Resorts Punta Cana, ranked #1 of 6 hotels in Uvero Alto and rated 4.5 of 5 at Tripadvisor. Nickelodeon Hotels and Resorts has announced plans to open an all-inclusive family resort in Mexico’s Riviera Maya. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, so we are very happy knowing that you thoroughly enjoyed the time spent with us at Nickelodeon Resort Punta Cana. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. We wanted a place that appealed to the kids but didn’t drive the adults crazy, either. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. My in-laws were upgraded one category to our room class, and we were all placed together in the same hall in the building closest to the beach. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. A post shared by Scott Mayerowitz (@globetrotscott) on Apr 21, 2019 at 12:46pm PDT. Everything was convenient, everything was plentiful, the staff was out of this world. Currently no characters walking around, not many activities, no child friendly anything. I tried room service one morning. Kitchen 23 by Le Chique at Nickelodeon Hotels & Resorts Punta Cana, Response from Karisma Hotels, Sales at Nickelodeon Hotels & Resorts Punta Cana, Review collected in partnership with this hotel. The kids often also jumped into the fun. 1) If I pay over 12k dollars for a vacation I DO NOT and I repeat I DO NOT want to be sold things while I'm over there. © 2021 THE POINTS GUY, LLC. Is parking available at Nickelodeon Hotels & Resorts Punta Cana? Sections of this page. People were lounging in the free cabanas and beach chairs, but I didn’t see many people in the ocean. The food is terrible and it’s “gourmet” literally it was trash, I had a beautiful villa, which was nice of course it came with a price. This is a destination resort that caters to families! I had to get up and ask questions and harass people to get us checked in and into our rooms. These vendors do not work for the hotel, nor follow their health and safety rules. Finally, she got somebody on the phone who assured her it wouldn’t be a problem. - 5.16k Followers, 115 Following, 1893 pins Yes, free parking is available to guests. Some of the characters we encountered were SpongeBob SquarePants, Patrick Star, the Teenage Mutant Ninja Turtles, Cosmo and Wanda from “The Fairly OddParents,” the crew from “PAW Patrol” and Dora the Explorer and Boots. My in-laws’ smaller Nest Suite was $3,920 for the week. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. On the face of it, that seemed reasonable for a character breakfast, but it seemed like less of a deal once we remembered we already had free breakfast at the resort’s main restaurant. This site does not include all credit card companies or all available credit card offers. “I feel like we’re all speed-eating,” my brother-in-law said between rushed bites. And the line at any of the bars, including the swim-up bar, was never long, even though our visit was during the busy spring break for New York City schools. Right off the lobby was a nice kids’ play area with a giant light board, fun rocking chairs and a TV playing Nickelodeon shows. "Excellent resort, amazing staff and a beautiful location. The waves were rough during our weeklong visit, and the beach was covered in seaweed. Guest also have access to 7 Gourmet Inclusive Restaurants, 2 Gourmet Corners and 2 Inclusive bars and lounges within the resort and Gourmet Inclusive Village, shared with neighboring Sensatori Resort Punta Cana. There was a coffee shop open early with caffeine and pastries to jumpstart the day. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. The all-inclusive Nickelodeon Riviera Maya will be located in Cancun, along the Caribbean coast of Mexico. Set apart from the rest of the resort, Nickelodeon Place is like a mini theme park. Karisma Hotels & Resorts is excited to introduce you to Nickelodeon Hotels & Resorts Riviera Maya, opening in 2019. Everybody was extremely helpful. 5.0 star rating About our star ratings ... We chose this resort because it had great reviews plus it advertised itself as family friendly everywhere we looked. Karisma Hotels & Resorts is excited to introduce you to Nickelodeon Hotels & Resorts Riviera Maya, opening in 2021. Dinner reservations were a must, unless you wanted to eat at the buffet each night. Several characters appeared at intervals throughout the day in the designated meetup spot. 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. If you don't tip the staff they act like they are doing you a favor. Karisma Hotels & Resorts. MORE ABOUT NICK Resorts Riviera Maya. So yeah I hope if your considering this resort you go when the prices are cheap, and I mean super cheap. Nickelodeon Hotels & Resorts doesn’t compromise, combining unparalleled family fun with an elevated resort experience. We were also offered a $10 credit off any bottle of wine that was $50 or more, up to five times. An all-inclusive meant that nobody had to think twice about ordering the filet or another glass of wine. COMING TO RIVIERA MAYA IN 2019 - Nickelodeon Riviera Maya. There wasn’t a line or any particular reason, just lots of random paperwork and a really slow staff. Throughout the day, there were plenty of servers delivering drinks around the pool. Finally, we hired an outside photographer to take a family portrait. Good thing, because the entire check-in process took 30 minutes. Accessibility Help. Booster seats and high chairs were at every restaurant, and there were changing tables in men’s and women’s bathrooms and several large family bathrooms. Nickelodeon Hotels & Resorts Punta Cana is an all-inclusive, family resort that is perfect if you're traveling with a baby and/or toddler. A series of water features and sensory pools helped us unwind, and then we lounged in plush chairs under a thatched roof with open sides. This site does not include all credit card companies or all available credit card offers. 5) There was a wasps hive in the only available playgrounds. So we made new ones with the concierge. Basically, there were plenty of options for the pickiest kid — or adult — and there were accommodations for an array of dietary restrictions, including gluten-free breads and almond milk. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. For a place that's proclaiming "peace of mind" and "health and safety" a very bad look. We look forward to hosting you again soon. I think to be a fairly new resort it it’s outdated a. bit. it was an average stay, with bad service and disappointment after disappointment. For instance, all the restaurants had children’s menus, and the waiters were extremely friendly to kids, but if we wanted a kid-sized version or a stripped-down version of something from the adult menu for our daughter, they were downright confused. But neither was ideal for young kids. Try removing a filter, changing your search, or clear all to view reviews. We would like to continue our communication with you, please do not hesitate to contact the customer service department at customerservices@karismahotels.com so your comments and experiences can be personally attended. We couldn’t leave the resort without them. It feels exhausting. Claim your listing for free to respond to reviews, update your profile and much more. It wasn’t. 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