Refund fee follows fare rules. At the moment the airline says it will be leasing either its Airbus A321s, its Airbus A350-900s and/or its Boeing 787-9/10s. In fact, the Singapore Tourism Board (STB) estimates passenger arrivals are now down 18,000 to 20,000 per day and set to decline further. These tickets can be rebooked/rerouted once without fee and restrictions, the new flight date must be on/before 20/12/2020. For futher information, customers are welcomed to contact any. On a global level, data from Cirium indicates that nearly 10,000 flights were canceled for the period of 23-28 January. At Singapore’s Changi Airport arrivals are down significantly due to COVID-19. Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam … However, impacts are more significant regionally. This is one of the latest efforts of Vietnam Airlines to help limit the spread of Covid-19, while maintaining its role of a bridge between Vietnam and Europe. Thank you for your patience if there are any unexpected slowdown in the process of managing refund, reroute and rebook requests. Degree educated with a wealth of traveling history, Chris’ insight into routes, networks, and alliances brings a depth of quality to his work that is hard to beat. With airlines all over the world flying to China, this outbreak has had a global impact on aviation. - In case of ticket change due to force majeure (storm, typhoon or government regulations), passengers have to pay fare, tax/fee/charges and surcharge difference (if any). Next changes will be complied following regular fare rules. Vietnam sealed itself off from the outside world in March last year in a bid to limit imported cases of Covid-19. - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. 1. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. In light of the recent COVID-19 outbreak, Vietnam has imposed several travel restrictions on those entering the country. While the Civil Aviation Authority of Vietnam confirms that carriers are still able to operate flights to Taiwan, flights to mainland China, Hong Kong, and Macau are out of the question. Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. In fact, it’s not just international traffic between the two countri… Vietnam Airlines to raise new capital to overcome Covid-19 losses 30 December 2020 Vietnam Airlines has confirmed it will issue nearly US$346 million in new shares to existing stakeholders. 81/2-14/TT-BGTVT of the Ministry of Transport. What kind of Vietnam Airlines's services can redeem from voucher? If the results of both tests were negative for the novel coronavirus, they would be allowed to go home and self-quarantine themselves for 14 days. Vietnam confirmed the first imported case of the new coronavirus variant on January 2. HA NOI, Vietnam (Mar. Your refund will be completed 2 months after your refund request is sent. For more details, please contact to our hotline or Vietnam Airlines branch / ticketing agent. 25, 2020. The airline reports a 20-30% drop in passengers on domestic routes in the last two weeks. The variant was detected in a 44-year-old woman returning from Britain, who was quarantined upon arrival. Refund + flight date written on the ticket + itinerary. When is the deadline of new tickets for international itinerary? - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method. Your refund will be completed 2 months after your refund request is sent. A customer is entitled to immediate refund if the conditions as stated in section 2.3.a. Coronavirus outbreak hits aviation industry hard For tickets issued in booking-office: customers are advised to contact the office where your tickets are issued or as an alternative, customers can fill in form for Refund, Rebook requests here ( not applicable in Vietnam and US market ), For tickets issued on Vietnam Airlines websites/app: customers are advised to send requests to Vietnam Airlines customer service center through onlinesupport@vietnamairlines.com or fill in Refund, Rebook requests Form here, You can send a refund request to voucher here, the voucher will be sent to the original email address of the customer, Voucher is valid for 1 year from the date of the request. Change must be implemented at least 3 days before the new flight date. Regarding refund requests: Customers are kindly advised by us to keep your current ticket in order to rebook on upcoming days. 11, 2020) -- Vietnam Airlines has announced they will temporarily reduce the frequency of flights between Vietnam and Europe starting Mar. - Flight is delayed/depart early: from 2 hours to less than 4 hours; Changing flight date or itinerary: Free of charge for the first change. + Change before departure date of the flight written on ticket: VND300,000 per one change request. While the Civil Aviation Authority of Vietnam confirms that carriers are still able to operate flights to Taiwan, flights to mainland China, Hong Kong, and Macau are out of the question. b. New flight date must be before December 31, 2020. I would rather the money back especially given the credit must be used by 31 Dec 2020 and we don't even know if The Australian or … Refund fee follows fare rules. CEO of Vietnam Airlines Dương Trí Thành said the corporation is being directly affected by the COVID-19 outbreak, which is “unprecedented in aviation history.” “The key markets of Việt Nam aviation are all affected by the coronavirus. Voluntary ticket change/refund due to passengers’ requests: 2.4. HCMC has opened a criminal investigation into his breach of Covid-19 quarantine protocols, which has so far lead to at least three others being infected with the novel coronavirus. “The epidemic has significantly reduced the travel demand of domestic and international tourists in the Vietnam network,” -Vietnam Airlines via Reuters. Weeks after announcing the recovery of all 16 of its coronavirus sufferers, Vietnam said it now has 68 infections - 52 of them detected since March 6. Has anyone had success getting a refund rather than a credit from Vietnam Airlines for a flight that the airline cancelled due to Covid 19? New flight date must be before December 31, 2020. 2.4. "Vietnam Airlines needs to analyze, evaluate and clarify the violations and recommend specific solutions on Covid-19 prevention and control in the coming time," he said. Between the period of 23 and 28 January, 92% of scheduled flights in and out of Wuhan were canceled. If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. To staunch the spread of COVID-19, Vietnam is only allowing entry to those foreign experts, and those travelling for official or diplomatic purposes, who must undergo medical checks and 14-day quarantine at their own cost upon arrival in Vietnam. Involuntary ticket change/refund due to flight cancellation or schedule change: please refer to section 2.3.a. Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. 2.1. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. A 43-year-old British man may undergo a lung transplant in Vietnam, where he is critically ill with Covid-19.. According to Reuters, 70,000 visitors per month travel between Vietnam and China. New flight date must be before December 31, 2020. Vietnam Airlines, the largest airline carrier, has reported a total loss of more than Vietnam Dong (VND) 6.64 trillion ($284.26 million) in the first six months of 2020. - Refunds in the form of Travel Voucher: Free of charge. For tickets with international itineraries, your new ticket is extended to use until December 31, 2021. Customers opting for change requests may have to pay additional fare, tax/fee/charges and surcharge difference (if any). Involuntary ticket change/refund due to flight cancellation or schedule change. We reached out to Vietnam Airlines for an official statement. Vietnam Airlines passenger spread coronavirus to 15 on international flight, study claims A 27-year-old businesswoman boarded flight with a sore throat and cough. + Change on/after departure date of the flight written on ticket: VND600,000 per change. This Travel Voucher cannot be redeemed in the original payment method. Is the value of the voucher equivalent to the ticket value? This not only includes flights to and from mainland China but also flights operating within China. Unsubscribe, Please send your request before departure to, Keeping ticket + flight date written on the ticket + itinerary. However, at the time of publishing this article, no response has been received. You could be charged the fare difference, taxes, fees and surcharges (if any), For futher information, customers are welcomed to contact any Vietnam Airlines branch office, issuing office or our Customer Service Center through listed addresses, © 2020 Vietnam Airlines - Flight is delayed or depart early, leading to passenger missing a connecting flight, and there is no alternative option available. b. Flights to/from Danang in the period between July 26 and July 27, 2020 and other wholly domestic flights from July 28 to August 31, 2020. As such, Vietnam Airlines recently announced that it would be putting some of its aircraft up for lease. No. Regarding rebooking or rerouting requests: Customers who wish to change their departure date(s) are welcomed to rebook/ reroute their flights before 31/12/2021 with no further restrictions or waiver fees. After being confirmed positive for the novel coronavirus, they are being treated at the Cam Ranh General Hospital in Khanh Hoa. FILE PHOTO: A health worker sprays disinfectant inside a Vietnam Airlines airplane to protect from the recent coronavirus outbreak, at Noi Bai airport in Hanoi, Vietnam February 21, 2020. Ticket change and refunds - terms and conditions, 2.2. - First change: Free of charge. Do I have to pay the difference between the new ticket and the old one? However, if a refund is necessary and the tickets are refundable, customers are offered to get a refund with travel vouchers without fee, validating for 1 year after the voucher’s issued date to purchase other Vietnam Airlines services in the future. 2.3. + Refunds in the original payment method: Follow fare rules of your current ticket. Visa policies for travellers to Vietnam . Of course, Vietnam Airlines is not the only carrier in the country. - Refunds in the form of Travel Voucher: Free of charge. Flights to/from Danang canceled in the period between July 28 and August 31, 2020. In fact, it’s not just international traffic between the two countries that is suffering. Follow these easy steps to disable AdBlock, Follow these easy steps to disable AdBlock Plus, Follow these easy steps to disable uBlock Origin, Follow these easy steps to disable uBlock, flights in and out of Wuhan were canceled, Southwest Ups Training To Combat Human Trafficking, Spirit Airlines Airbus A320neo Strikes Coyote Departing Houston. Vietnam Airlines has reported losses of VND10.7 trillion ($464 million) in January-September, hit hard by Covid-19. Tickets issued from September 01, 2020 Customers can use this voucher to buy tickets, luggage and other complementary services of Vietnam Airlines. As of January 8, 2021, Vietnam had confirmed 1,509 cases of COVID-19 with 35 deaths, though 1,353 of the patients had recovered. If other requests or consultations are needed, please feel free to contact any Vietnam Airlines branch office for further assistance. + Refunds in the form of Travel Voucher: Free of charge. The value of the voucher is equivalent to the value of the ticket, depending on the market and place of ticket issuance, customers will receive different offers. VIETNAM AIRLINES’ TICKET CHANGE AND REFUND POLICY IN RESPONSE TO COVID-19 CORONAVIRUS OUTBREAK Updated 30th March, 2020 1. Deputy Editor - An experienced photographer and video producer, Chris is a journalistic natural. are met. Customers can refer to the Circular no.81 here. It is only applied for VN tickets (code 738 ) with international travel on / before March 31, 2020 are confirmed for seats on flights operated by Vietnam Airlines. Refund fee follows. Please Support us by turning off your adblocker. Ticket–related requests will be processed before 30/06/2021. Airlines like Bamboo Airways and VietJet also fly to China. Please note that rebook/reroute requests are subjected to fare, tax/fee/charges and surcharge difference (if any). Vietnam’s aviation sector loses $435 million amid Covid-19 epidemic The initial loss caused by the suspension of flights to and from China for Vietnam’s airlines could be up to VND10 trillion. If you want to change your travel dates and times or itinerary: Changing ticket + flight date written on the ticket + itinerary. can be refunded in the form of Travel Voucher with an additional fee of VND300,000. HO CHI MINH (BLOOMBERG) - Twelve crew members and 51 out of 73 passengers on a Vietnam Airlines flight from Nagoya in Japan to Ho Chi Minh … - Flight is delayed/depart early: from 15 minutes to less than 2 hours; - Changing flight date: Free of charge for the first change. a. - Applicable for tickets issued in Vietnam market. With the cancelations, there is now a portion of the airline’s fleet not currently flying and generating revenue. Please keep in mind that your tickets might be subjected to a fare difference or additional taxation/ fee/charge/surcharge. - Travel Voucher can be used to buy Vietnam Airlines' tickets and ancillaries/services. Chinese airlines now provide 240 flights to Vietnam a week, while three Vietnam’s airlines (Vietnam Airlines, Jetstar Pacific and Vietjet) provide 401 flights a week on 72 air routes to 48 destination points in China. His strong relationships with Middle Eastern and Canadian airlines make him an asset to the team. Last month Vietnam Airlines, 86% owned by the government, reported a net loss of $453 million for the first nine months of this year as the coronavirus pandemic hammered air travel globally. Since last June, Vietnam Airlines has been operating two isolation facilities in HCMC and one in Hanoi. Follow fare rules of your current ticket. Sign up to our daily aviation news digest. 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